Regret and apology after patient’s illness described as “transsexuality”
Health chiefs in the Canary Islands have issu-ed a formal apology to a patient whose records were filled out to show he was suffering from transsexuality as a “disease”.
The Ministry of Health says this was down to human error and has described the incident as totally unacceptable.
A major investigation was launched into the exact circumstances of the case and to put into effect any measures which might be necessary to ensure it never happens again.
Health leaders say they are firmly committed to the defence of the rights of the LGTBI collective and staff receive constant training and guidance.
The row broke out after the patient discovered that his notes said he was suffering illness classified as transsexuality.
The Ministry of Health of the Government of the Canary Islands says it strongly rejects the denomination of trans-sexuality as a “disease”, as indicated by the World Health Organisation itself. The patient comes from La Palma.
The health department says it was down to human error, generated by the use of a version of the administrative and clinical management system of primary care which had not been updated.
The Health Services Management of La Palma has officially transferred its apologies to the patient, who has been invited to request the modification or deletion of the data that appears as back-ground information in the database of the Canary Islands Service of the Health, accord-ing to instruction 16/16.
A spokesman said: “The Ministry of Health recalls its firm commitment in the defense of the rights of the LGTBI collective, as reflected in the development of the Case Manager, an accompaniment task performed by highly sensitive professionals. Thus, the Canary Islands Health Service will continue ad-vancing in the implementation of the Protocol of Health Care for Trans people, a document resulting from the joint work between the General Direc-torate of Assistance Pro-grammes and the different LGTBI groups with the objective of homogenizing health care to Trans people, also establishing a specific circuit, facilitating the personal development and quality of life of all the people involved.”
The SCS has been training over 700 professionals in health care for Trans people over the past three years through six workshops and through online training in promoting sexual health in the health field, with a specific thematic area about attention to trans people.