Consumer group critical of Ryanair
Consumer watchdogs in Spain have accused Ryanair of making customers pay for the cost of recent strike action by introducing a new charge for a second piece of 10kg hand luggage.
FACUA-Consumers in Action has severely criticised the new policy which comes into effect on November 1st and is calling on the Spanish Government to make an official complaint.
“This seems to be a strategy of the company to try to offset the expenses caused by the compensation to passengers of the past flight cancellations,” said the consumer group in a statement.
Ryanair says this will help to speed up luggage control but FACUA says money should have been spent on adopting measures to improve bag movements rather than “taxing users”.
FACUA says this is yet another measure which will add costs to people’s basic ticket prices and comes on top of other charges for booking specific
Ryanair’s new policy will be:
• Priority boarding cus-tomers (currently 30 per cent) can continue to bring two free carry-on bags (one x 10kg wheelie bag and one small bag).
• Non-priority customers can only bring one free (small) carry-on bag from November 1sr.
• If non-priority customers want to bring a secondnd bigger (wheelie) bag they can buy a lower cost 10kg check bag for €/£8 at time of booking (currently a 20kg bag costs €/£25). This 10kg wheelie bag must be checked in at the airport bag drop desk.
• All customers with checked bags can now switch from the €/£25 x20kg bag to the cheaper €/£8 x10kg checked bag.
The new policy will go live at boarding gates on/after November 1st, 2018 and for all bookings made on/after September 1st, 2018.
Responding to the claims, a spokesman from Ryanair said: “These claims are untrue. We don’t expect to make more money. Any increase in Priority Boarding and 10kg check bags will be offset by customers switching down from the current 20kg checked bag (€/£25) to the cheaper €/£8 10kg checked bag and many others will travel with just a small (free) bag.”