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Emergency 112 control centre steps up its help in English 

The 1-1-2 emergency system in the Canary Islands has been stepping up its international help.

If you need to dial this number because someone is in trouble, helpers are available to talk to you in English.

The service now offers assistance in five languages in total, Castilian, English, German, French and Italian, which is proving invaluable.

Last year, there were more than 9,000 calls in languages other than Spanish and the majority at 67 per cent were in English, while 21.6 per cent were in German.

However, the service is just as intent on prevention and continues to instigate a number of innovations at its co-ordinating centre for emergencies and security.

Various campaigns have been carried out in the tourism sector under the banner of “Safe Holiday” with publications in a number of languages giving safety advice, tips, weather alerts and so on. These have been widely distributed, including to hotels, travel agencies and tour operators.

Since 2012, 112 has also had a Twitter site on @112canarias and the decision was taken recently to translate messages into English and German if they concern weather alerts in the Canaries.

Videos have also been made with safety tips, again in different languages, and available on the Canary Government site of http://www.gobiernodecanarias.org/

There is also an app FRESS112 for smartphones for users of android phones and IOS which can be used in the event of an emergency. It will allow the person in need to transmit their details and their location to the control centre in various languages and there is an automatic translate to the operators into Spanish.