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Emergency 112 line in English spreads its net 


The 112 emergency phone line offering help in English has been proving its worth in the Canary Islands.

The Emergency and Security Coordinating Centre (CECOES) provides assistance in five foreign languages ie English, German, French, Ita-lian and Spanish.

During 2017, a total of 12,895 calls were dealt with in foreign languages, 21.6 per cent more than those regis-tered in 2016.

The multilingual attention was introduced in 1998 and the control centre is delight-ed that awareness continues to grow. All callers have to do is to ask for a specific language when they call 112 in the event of an emergency.

Thanks to an external link-up, these languages can be extended to 40 so all nationalities can still receive help.

Calls in English accounted for the highest activity in foreign langauges, with 68.67 per cent of the total. This was followed by German, with a percentage representation of 17.22 per cent, then Italian, with 9.95 per cent, and French, with 3.86 per cent. In addition, there is a small percentage that corresponds to other lan-guages other than those cited, such as Dutch or Russian, who are served through the multilingual telecommuni-cation system.

Regarding the type of help requested by foreigners, those related to the security sector accounted for the largest percentage, with 46.6 per cent. Health incidents followed with 26.7 per cent; accidents, with 10.9 per cent and to a lesser extent, technical assistance, fires and incidents related to marine rescue.

The control centre also offers information and advice to tourists in their own language on its Twitter site of @ 112canarias