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New “know your rights” website for Spanish consumers 

PAGE 20 New know your rights  website for Spanish consumers

The Spanish Consumer Affairs, Food Safety and Nutrition Agency (AE-COSAN) has launched the European Consumer Centre Spain website with free and customised information for the public.

Consumers can find information on their rights when purchasing and contracting goods and services, whether in person or online.

What should you do if your trip is cancelled? What are unfair trading practices? What should you do if you want to switch your account from one bank to another? How to avoid unwanted advertising? These are just some of the many questions that this website tries to answer clearly and practically for consumers.

Besides informing consumers and advising those who believe their rights have not been respected, the website contains information on the various ways to lodge a complaint, as well as the competent bodies for doing so.

The new website can be used for lodging complaints with the European Consumer Centre Spain (ECC Spain), which will assess whether consumer rights have been violated and offer information, legal advice and assistance in a personalised and free manner.

It also provides access to the ODR platform (Online Dispute Resolution), a tool developed by the European Commission to resolve disputes online and aimed at helping consumers and retailers resolve disputes relating to the purchase of goods and services via the Internet. Similarly, people will also have access to the European small-claims process; a legal system designed to simplify and expedite cross-border claims of up to 5,000 euros.