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New citizen and tourist office in Santiago del Teide proving its worth 

Santiago del Teide has become the venue for the first of a new kind of offices which provides attention for both tourists and local people alike.

The initiative follows an agreement signed in June between the Ministry of the Interior, through the General Directorate of the Civil Guard and the local council of Santiago del Teide.

The office is known as a SATE, the first Canarian office of personalised and integral assistance.

“It not only pays attention to the tourist but also serves the population in general who may be the victim of any infraction,” a spokesman explained.

The office is located in the Local Police Headquarters and will remain open, according to the agreement signed, from October to March, from Monday to Friday and from noon to 6pm, since it is the time of year when the greatest number of complaints occur.

This SATE office has an agent of the Civil Guard who is accompanied by a staff emmber and interpreter, hired by the council, who provide assistance to international tourists in their language. In addition, they advise you on procedures such as the cancellation of credit cards, filing of complaints, contact with the embassy or consulate, location of a relative, among other procedures.

The Mayor, Emilio Navarro said the need for this office had already been proven in the first month.

“It’s an important break-through and goes one step further in terms of security as well as providing the local citizen and tourist with direct and specialised attention to continue being one of the touristic municipalities of the Canary Islands with the lowest delinquency rates ,” he said.