Arona starts free mediation service to help with neighbourhood disputes
Arona has launched a free mediation service if you are having problems with your neighbours.
The local council has enlisted the help of two professionals who specialise in “peaceful resolutions” , as well as technical support from the University of La Laguna.
The new Arona Municipal Mediation and Coexistence Unit had four cases in its first week after being formed recently.
Issues could relate to noise or disagreements to do with cleaning or hygiene or leaks, family problems, smells from commercial premises or the use of public spaces or schools.
Arona’s councillor for open government, José Antonio Reverón says this service can be requested when one of the parties interested in mediation has a link (housing, work, school, trade, etc.) with Arona.
“This Unit allows us to offer citizens an alternative scientifically guaranteed for their effectiveness and that, under the principles of transparency, confidentiality and neutrality, they can solve their conflicts without having to resort to complaints or lawsuits,” he explained.
Applications can be made at the offices of the Citizen Attention Service and will have no cost for either party.
The initiative, called AronaMedia, has the technical support of the Centre for University Studies of Mediation and Coexistence (CUMECO) of the ULL, which is a joint effort to promote alternative, participatory and cooperative forms of community and citizen conflict management . This multidisciplinary Centre, which contributes to specialized mediators, is made up of experts in cognitive psychology, evolutionary and educational psychology, sociology, legal disciplines and social work.
Sr. Reveron said that 90 per cent of the cases conclude with a mutual agreement, saving and money for those involved.