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Emergency centre proves its worth with more calls helped in English 

PAGE 16 EMERGENCY

The 1-1-2 Canary Emergency Centre is once again proving its worth, this time in its ability to answer calls and give help in English.

During 2016, the number of calls it provided in foreign languages increased by 12.13 per cent the number of calls it provides in foreign languages in 2016. A total of 10,652 requests for assistance were made by foreigners in languages other than Spanish.

Coinciding with the European Day of 1-1-2 on February 11th, the Canaries 1-1-2 recalls that it is one of the few coordinating centres in Europe to respond to requests for help from citizens in five languages, with on-demand and integrated operators in the operating rooms 24 hours a day, with command of English, German, French and Italian.

In addition, and in the line of offering the best service to the visitor, the 1-1-2 centre has been working for years in the multilingual integral care of the emergency, which also includes the management of alerts, prevention and action guidelines.

Part of this is continued liaison with the embassies and consular services, as well as with the different tour operators, in order to transfer to their citizens how they should act in case of being in a emergency situa-tion.

This collaboration also includes the dissemination of the @ 112canarias profile on twitter, an information plat-form that the coordinating center uses for the disse-mination, in English and German, of meteorological alerts in order to provide immediate information and self-protection advice to followers.

Calls in English continue to account for the highest percentage of activity with 64.23% of the total. It follows the calls answered in German, with a percentage representation of 19.66%; In Italian, with 11.91%; and French, with 4.06%. In addition, there is a percentage of 0.11% that corresponds to calls that, on certain occa-sions, the demand operators have answered in other languages like Dutch, although they are not officially incorporated in the response system.

As usual, the centre was extremely busy. The greatest demand was registered in the months of January and December with more than 1,000 calls respectively. On the other hand, the months of April, May and June, together with September, were those that registered less activity, with an average of over 700 calls.