Orotava launches consumer campaign
Fair trading rules apply as much in Tenerife as anywhere else and La Orotava is one municipality determined to help shoppers.
Each summer, the Muni-cipal Office of Consumer Infor-mation launches a campaign to provide customer tips and advice. It includes your rights to refunds, faulty goods etc.
As a new venture, OMIC has set up information stands in various locations around the town such as La Perdoma and Polígono San Jerónimo amongst others. The emphasis this year is on booking travel or holidays over the internet. General advice is to make sure the web pages contain the full address of the head office and its tax number and registration, always read full conditions, keep copies of documents and look at all other offers before confirming.
Air travel problems are also explained, such as over-booking, the right to compensation, lost luggage, broken items and travel insurance advice.
All details can be found in an information leaflet available in various outlets and at the OMIC at calle Leon, no 19.